Social media has changed the way the world does business, changed the way customer service is handled and definitely changed the demand expectations of the end consumer. It’s no longer good enough for companies to ignore the needs and wants of their market; I see many companies representing themselves on social media… but they forget Help! I need somebody, help!
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January 24th, 2012 | Tags: bad ways to use social media, cemanthe harries, how to use social media effectively, how to use social media for business, new media angels, social media companies in london, social media use for corporations, what is social media | Category: Social Media, Trends | Leave a comment image source: http://www.freeimageslive.co.uk Everyday we’re bombarded with messages: new technology, mobile phones, apps, advertising, branding, email, facebook etc etc. “The average American sees over 3000 advertising messages a day.” In all of this message pollution, how do your get your business message across without becoming one of the many, and therefore being completely ignored, Messages in Media January 16th, 2012 | Tags: cemanthe harries, how to use social media for business, new media angels, social media advice, target market | Category: Small Business, Social Media | 4 comments image source: http://www.freeimageslive.co.uk/ So, here’s the thing, you signed up for a Twitter account and potentially, as was done in the past, followed loads of people… possibly hoping to get return followers to boost your numbers, or have things to retweet and people to talk to. *blush* this is what we did too. Only Following too tight to mention? |
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Dealing with complaints on social media
image source: http://www.freeimageslive.co.uk/
If your business is using social media, then there will come a time that you might incur a customer complaint. The most visual place for someone to air their views is on your Facebook page.
This is a fact of business. There will always be people that complain. The sooner you Dealing with complaints on social media