New Media Angels http://newmediaangels.com The Consumer Engagement Company Tue, 31 Jan 2012 22:30:17 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Sainsbury’s vs Waitrose – a social media and human business case study http://newmediaangels.com/2012/01/sainsburys-vs-waitrose-a-social-media-and-human-business-case-study/ http://newmediaangels.com/2012/01/sainsburys-vs-waitrose-a-social-media-and-human-business-case-study/#comments Tue, 31 Jan 2012 22:29:16 +0000 Cemanthe http://newmediaangels.com/?p=1946 I recently mentioned the story doing the rounds on Facebook about how a little girl wrote to Sainsbury’s about their so called tiger bread looking more like giraffe bread. The letter she received back from their customer sevices was not only wonderful and warming to read, it also was an excellent example of being Sainsbury’s vs Waitrose – a social media and human business case study]]> http://newmediaangels.com/2012/01/sainsburys-vs-waitrose-a-social-media-and-human-business-case-study/feed/ 0 Help! I need somebody, help! http://newmediaangels.com/2012/01/help-i-need-somebody-help/ http://newmediaangels.com/2012/01/help-i-need-somebody-help/#comments Tue, 24 Jan 2012 16:05:57 +0000 Cemanthe http://newmediaangels.com/?p=1941 Social media has changed the way the world does business, changed the way customer service is handled and definitely changed the demand expectations of the end consumer. It’s no longer good enough for companies to ignore the needs and wants of their market; I see many companies representing themselves on social media… but they Help! I need somebody, help!]]> http://newmediaangels.com/2012/01/help-i-need-somebody-help/feed/ 0 Welcome to the Place for Social Ideas http://newmediaangels.com/2012/01/welcome-to-place-for-ideas/ http://newmediaangels.com/2012/01/welcome-to-place-for-ideas/#comments Mon, 23 Jan 2012 19:11:27 +0000 Cemanthe http://newmediaangels.com/?p=1935 I decided recently, after reviewing other people that do what we do, that because they all mostly do blogs on the ‘how to’ and technical side of social media,… I’d like to blog to you about ideas, trends, industry updates, my thoughts about business, things that go wrong/right on the business journey, and the Welcome to the Place for Social Ideas]]> http://newmediaangels.com/2012/01/welcome-to-place-for-ideas/feed/ 0 Authenticity in Business http://newmediaangels.com/2012/01/authenticity-in-business/ http://newmediaangels.com/2012/01/authenticity-in-business/#comments Mon, 23 Jan 2012 18:18:33 +0000 Cemanthe http://newmediaangels.com/?p=1933 It seems as though recently I am being reminded of my will to believe in authenticity; ‘challenged’ may be more accurate a description. I am so very sure of my top 3 values being: Freedom, Integrity, Independence and this week I’m being reminded about my 4th: Authenticity.

I’ve been in the priviledged position to Authenticity in Business]]> http://newmediaangels.com/2012/01/authenticity-in-business/feed/ 0 Dealing with complaints on social media http://newmediaangels.com/2012/01/dealing-with-complaints-on-social-media/ http://newmediaangels.com/2012/01/dealing-with-complaints-on-social-media/#comments Tue, 17 Jan 2012 20:09:19 +0000 Cemanthe http://newmediaangels.com/?p=1928 image source: http://www.freeimageslive.co.uk/

If your business is using social media, then there will come a time that you might incur a customer complaint. The most visual place for someone to air their views is on your Facebook page.

This is a fact of business. There will always be people that complain. The sooner Dealing with complaints on social media]]> http://newmediaangels.com/2012/01/dealing-with-complaints-on-social-media/feed/ 0